Job Title:                           Mental Health Case Worker  C0222- Open Access Services


Duration:                          Permanent

Hours:                               39 hours a week, Mon – Sun (additional payment for Sunday hours)


Responsible to:               Deputy Head of Clinical Services

Reporting to:                   Clinical Nurse Manager 1

Responsible for:              The management of mental health support services within Riverbank


Objective:                         To effectively deliver MQI mental health support services, and in doing so to uphold the philosophy and working ethos of Merchants Quay Ireland


Main Responsibilities

  • In partnership with Deputy Head of Clinical Services /Clinical Nurse Manager, and as part of multidisciplinary support to clients experiencing homelessness and/or substance misuse problems, take responsibility for all aspects of the delivery of mental health supports to MQI service users.
  • To develop links and build effective working relationships with the appropriate statutory and voluntary agencies to ensure access to services for the client group using MQI services.
  • To address the needs of our clients including those in crisis, recovery, and drug free by effectively building relationships and working in partnership with other services within and outside of MQI.
  • To support the presenting needs of clients, to manage relationships with external agencies and partners of the mental health service including St James Hospital, other hospitals as required, GP’s, researchers, other mental health professionals in homeless and drug services.
  • To liaise with the appropriate external services, statutory and non-statutory services and the CNM 1  & Deputy Head of Clinical Services regarding clinical governance issues and to engage with the management team, GP’s and staff regarding clinical governance policy and practice.
  • To work closely with the general nursing staff working in Open Access.
  • To assist medical professionals and project workers who are addressing the mental health issues of clients in crisis or as part of an on-going care plan.
  • Monitor and support staff case management ensuring that all relevant documentation is completed, and that links are being made with the appropriate internal and external services, while ensuring that a consistently high standard of care plans, key working, assessments, and referrals are being carried out in line with the aims of the service.
  • To contribute actively to appropriate fora (team meetings, case conferences, and multidisciplinary meetings) in identifying, planning, and addressing the mental needs of our clients.
  • To deliver training to staff on topics related to mental health e.g. specific mental illness, diagnosis, suicidal ideation, referral to community mental health teams.
  • To assist with any incidents and emergencies which occur within the service particularly related to clients with mental health issues.  Ensuring that they are brought to a satisfactory conclusion within the framework of MQI policies and to record details of such incidents as appropriate.
  • To ensure that assessments are carried out and individual care plans are devised and regularly reviewed by staff in consultation and agreement with the service users.
  • In collaboration with the management team, to support and liaise with external agencies on specific projects e.g. research, Mental Health legislation and conference presentations.
  • To ensure a safe and secure environment and maintain high standards of care for clients and staff alike.
  • To assist the Clinical Nurse Manager in the ongoing development of appropriate staffing structures and service policies and procedures to enable a high-quality service delivery to service users.
  • To undertake an ongoing review/assessment of care practices in response to client needs.
  • To participate in service reviews and evaluations and to implement any changes arising from such work.
  • To work within the Children First framework, as a mandated person in the case of reporting responsibilities to TUSLA.



  • To formulate a care plan (or to work within an existing care plan) in consultation with the client and project worker along with other relevant professionals such as GP, psychiatrist, or community mental health team.
  • To oversee the mental health welfare of service users and ensure that their needs are attended to with sensitivity and efficiency.
  • To regularly engage with and build a professional relationship with clients treating them with respect and ensure that values of MQI are upheld.
  • To work with homeless and drug-using clients to ensure that they are linked in with the appropriate supports e.g. needle exchange or case work.
  • Building supportive relationships across the MQI services for our clients with mental health needs.
  • To ensure that the practical needs of the service users are met, in consultation with the clients and with the support of the staff team.
  • To when, and wherever possible, involve and include service users in the ongoing development of the service and to have their participation built into service plans when feasible.
  • To provide a high standard of service ensuring client satisfaction as it pertains to MQI and its Charter of Rights including a prompt resolution to complaints within a specific timeframe.
  • To implement service policy and procedures in conjunction with the team to ensure appropriate service delivery.




  • Produce standard monthly and quarterly reports to the Clinical Nurse Manager/ Deputy Head of Clinical Services /Executive Team in terms of them responding to funding agencies and to compile any ad hoc information requests relating to your service area which might be required by the Executive.
  • The collection of data including information relating to the Quality framework and production of relevant statistics and reports to inform the Executive Team and key stakeholders of the activities and treatment outcomes for service users of the mental health service.



  • To complete all administrative tasks such as report writing, collation of statistics, maintenance of accurate records, up to date client case notes, relevant form filling to ensure that the service runs smoothly, safely and effectively.
  • To ensure that accurate and up-to-date records are kept by recording accurate and relevant information onto any appropriate forms, daybooks, client files and computer-based client databases (e.g. Salesforce.)
  • To adhere to GDPR requirements in relation to all appropriate paperwork and filing and storage of relevant data.


General Responsibilities

  • To communicate effectively in general and to maintain appropriate accountability to the Clinical Nurse Manager / Deputy Head of Clinical Services and the Executive Team.
  • To ensure that you have a clear understanding of all MQI policies and procedures and of the requirements of legislation, procedures and regulations governing our services.
  • To work within the policies, procedures, and guidelines of MQI to ensure a consistent delivery of a high-quality service and to actively contribute to the continued development of policies and standards related to the mental health service
  • To be up to date on recent developments, best practice, and quality standards in the context of delivery of mental health services to clients.
  • To participate in internal and external meetings, training events and other functions as required
  • To have a flexible approach to the work in response to organisational change, development, and review of best practice
  • Reporting to the Clinical Nurse Manager for individual support, supervision, performance appraisal and working within the parameters of the MQI HR and H&S policies and procedures.
  • To ensure that Health & Safety standards are maintained in accordance with the H&S Statement of MQI and to attend H&S Committee Meetings.
  • Manage the delivery of all day-to-day operational functions of the mental health service
  • In conjunction with the Clinical Nurse Manager, to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of Merchant’s Quay Ireland.
  • To adhere to MQI’s Health and Safety Policy & Procedures and to be vigilant to any Health, Safety and Welfare risks in the workplace and bring any concerns to the attention of your line manager.
  • To work as part of a team with regular and consistent communication participating actively in all team meetings and supporting the ethos.

Person Specification

  • Relevant Level 7 social care or similar discipline qualification and a minimum two years’ experience of working within low threshold services, working directly with clients using a case management approach.
  • Qualification in Mental Health an advantage.
  • Substance misuse knowledge/harm reduction, suicide, and self-harm awareness.
  • Understanding of the issues faced by service users with mental health and/or dual diagnosis challenges.
  • Demonstrable skills and knowledge in assessing risk presented by clients to themselves and others.
  • Ability to deliver a range of services in a person-centred non-judgemental manner.
  • Proven track record in/ability in managing incidents of verbal and violent aggression.
  • Awareness of current legislation and policy that impacts and influences service delivery, such as the Mental Health Act.
  • Proven verbal and written communication skills with the ability to tailor the message to the audience.
  • Collaborative Teamwork.
  • Able to work flexibly.
  • Adaptable and able to work in a challenging and changeable environment
  • Ability to deliver against agreed objectives and targets.
  • Recognising the indicators of deteriorating mental health, discussing, and agreeing the appropriate intervention to be proposed.
  • Working with service users to promote recovery and a more independent lifestyle.
  • Encouraging service users to recognise, understand and manage factors that affect their mental health wellbeing.


What does Merchants Quay Ireland offer as an employer?

  • Fulfilling and Challenging work
  • Competitive Salaries
  • Sick Pay Scheme
  • Flexible Working Arrangements
  • Minimum 23 days Annual Leave
  • Defined Contribution Pension Scheme (after 6 months)
  • Death In Service (from commencement of employment)
  • Line Management Supervision
  • Learning and Development Program
  • Group VHI Scheme
  • Paid Family Leave (Maternity, Paternity, Parental, Adoptive, Force Majeure and Compassionate Leave)
  • Educational Assistance (Study and Examination Leave, Scholarship Foundation)
  • Employee Assistance Programme (EAP)
  • Health & Wellness Programme


Salary:               €31,290 – €38,890 per annum.  New appointees will typically start at the minimum point of the scale, however an increase may be considered in line with recognised relevant experience in previous similar roles

Contract:            Indefinite duration

Hours:                 39 hrs per week, Monday to Sunday

Location:            Open Access Service, Merchants Quay, Dublin 8.


If you are interested in applying for this position, please complete the application form attached to this advertisement and send with an updated copy of your CV to before the closing date of 5pm on 21/11/2022. Please ensure to include ‘Application for Mental Health Case Worker C0222” in the subject line of your email.

Applications not labelled correctly may fail to be shortlisted.

MQI reserves the right to review and amend this job description as appropriate.

This Position is subject to Garda Clearance

Employment Application Form REVISED Feb 2021