Merchants Quay Ireland are currently recruiting a Relief Project Worker to join our Homeless Services Team based in Dublin 8. The successful candidate will join the relief panel to cover shifts on an ‘if and when’ basis.

Job Title: Relief Project Worker, Open Access Service
Responsible to: Head of Day Services/Day Services Manager
Responsible for: Contributing to the day to day operation of the service and ensuring that it runs smoothly and in accordance with organisation procedure
Reports to: Service Coordinator
Objective: To work directly with clients as part of a team and to provide a safe, secure environment for clients
Rate: €15.43 per hour
Hours: No set hours ‘if and when’ required.

Within Open Access Services, there are number of services/client activities which result in a number of different daily roles, you will be required to undertake the relevant daily role that is assigned to you to meet MQI’s operational requirements.

Main Duties/Responsibilities
• Ensure that day to day operation of the service is run smoothly and in accordance with organisation procedure
• To meet the needs of the client group with a harm reduction and client centred approach meeting clients where they are at.
• To monitor showers and toilet area where necessary
• Work with all clients and win their trust and respect and deal with difficult or problematic situations in a sensitive manner within the framework of the organisation’s policies and record such incidents as appropriate.
• Carry out administrative procedures in accordance with organisation policies.
• To be involved in the preparation of reports, statistics and other information that may be required by the Open Access Head of Day Services/Day Services Manager/Service Coordinators
• To work effectively as a member of a team
• To share responsibility for supporting volunteers
• Attend internal/external meetings and training as required by the Open Access Service Coordinators.
• Have a flexible approach to the work in response to organisational change, development and review of best practice.
• To work as part of the team with regular and consistent communication participating actively in all team meetings and supporting the ethos.
• Engage with other team members, support colleagues, participate in meetings as required, and be open to reasonable requests from the Open Access Head of Day Services/Day Services Manager/Service Coordinators in order to ensure effective working relationships.
• Work within the policies of MQI, both organisation wide and project specific in order to ensure that a consistent delivery of service and quality standards is adhered to in the project.
• Share responsibility to work cohesively where applicable with CE Participants and Volunteers for the delivery of this service and to act as a mentor to those who are working/volunteering in the service
• Participate in regular supervision
• Reporting to the Service Coordinator for individual support, supervision, performance appraisal working within the parameters of the MQI Policies, the National Standards for better Healthcare, Rebuilding Ireland, HR and H&S policies and procedures
• Ensure compliance with organisation policies to ensure consistent delivery of services and maintenance of quality standards including:
o Fire
o Health and Safety
o Confidentiality
o Needs assessment, key working, care planning
o Boundaries
o the National Standards for better Healthcare and Rebuilding Ireland
• Undertake any other duties as may be assigned from time to time.

Person Specification
The ideal candidate for this post will have:
• Relevant QQI level 7 or above qualification in social work
• A minimum of one-year full time (or equivalent part-time experience) of working within low threshold services or in other relevant social care settings
• Have an understanding of the issues relating to alcohol and drug use/homelessness and mental health, and experience of client work in these areas, and the interventions required
• Good Knowledge of relevant legislation, policy and practice regarding homelessness and/or drug use.
• Possess strong interpersonal skills
• Experience of Key working and care planning an advantage
• Experience of working with clients with multiple needs
• Experience of working with homeless specific databases and reporting.
Management reserve the right to amend or change this job description as required.

If you are interested in applying for this role, please complete the application form attached to this advertisement, along with a copy of your CV and send to as soon as possible. Please include ‘Application for the position of Relief Project Worker Open Access Service’ in the subject line of your email.
Applications not labelled correctly may fail to be shortlisted.
MQI is an equal opportunities employer. All roles within MQI are subject to Garda Vetting




Employment Application Form REVISED Feb 2021